FAQ ·
My Laser Pointer always fails/ does not work?
Answer:
For this problem, we can check two factors to fix this problem.
First please make sure you have removed the little piece of insulating papaer inside.
![](https://cdn.shopify.com/s/files/1/0004/2604/9547/files/insulatingpaper_480x480.png?v=1624875912)
1. Check the battery.
Please check the battery put in well not upside down.
![](http://cdn.shopify.com/s/files/1/0004/2604/9547/files/Lark20200814-102605_large.png?v=1597653702)
laser pointer 1
![](https://cdn.shopify.com/s/files/1/0004/2604/9547/files/right_insert_way_2_480x480.jpg?v=1608023255)
laser pointer 2
2. Change the battery.
If the battery is put well in place but the laser does not work, it may be low powered. So please try to change the battery.
- Please check the battery mode coming with your laser, if it writes 16340, please search for the 16340 3.6V or 3.7V battery
16340/CR123A:
- If it writes 14250, please search the 14250 3.6 or 3.7V battery
14250 3.6V:
Tips: Please check the recommended replaced battery here:
16340 battery: https://www.ebay.com/itm/154537650526
14250 battery: https://www.ebay.com/itm/143837557456?hash=item217d62f2d0:g:Ug8AAOSwdKRf5bF8
Please check the recommended charger here:https://www.ebay.com/itm/223799098804
If you have checked all the methods above but they don't work, please contact: support@moveshootmove.com