WARRANTY

1 YEAR WARRANTY

We provide a 1-year warranty, you are under warranty from the moment you receive the product.

Scope 1:

Product failures without misuse and human errors.

We will send a replacement for free. 

Scope 2:

Product failures caused by misuse and human errors.

We will do the repair for free, but the customer should pay for the possible shipping fee.

 

30 DAYS RETURN

If you are not satisfied with your purchase, you may return your order to us for a refund.

Returns will be accepted within a period of 30 days after taking possession of the equipment.

PRODUCT CONDITION

The product will have to be returned intact and in its original package.

All items provided by the manufacturer, as well as any promotional items given at the time of sale, must be returned unused, undamaged, with no scratch, and in their intact original package. 

We reserve the right to refuse any exchange or refund if these conditions are not met.

WHAT YOU'LL NEED TO PROCESS A RETURN OR EXCHANGE

  • The original receipt or proof of purchase
  • The original method of payment.
  • Original packaging and all items originally included by the manufacturer, including all manuals, accessories, and gifts included with purchase.
  • Your name, address, phone number, and signature. Photo ID may be requested to confirm this information.

RETURNS AND REFUNDS

If you need a return or exchange, please send us an email at support@moveshootmove.com. We will send you the shipping address. Once we provided the return address, the parcel should be sent out within 7 days. 

Currently, our US and EU warehouse can not process return parcels, all return parcels should be returned to our CN warehouse. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. If a gift card was used and then discarded, please visit our store where the refund will be processed on a new gift card.

SHIPPING COSTS

Shipping costs are non-refundable, except in the case of a delivery error from us or a manufacturing defect in the equipment. For all exchanges and returns, shipping charges must be prepaid by the customer.

NON REFUNDABLE ARTICLES

  • Special Orders
  • Gift Cards
  • Batteries

UPDATES

We may update our return policy at any time to adapt to changes in laws or technology.

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