š”ļøNOMAD 1-Year Extended Warranty
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Regular price$53.90
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- Free worldwide shipping above $99
HANDLE TIME
All orders will be scheduled for shipment in 1 to 3 business days, excluding holidays.
COUNTRIES
We ship worldwide.Ā
WAREHOUSES
Currently, we haveĀ 4 warehouses.
šŗšø US warehouse, for our US users, parcel usually arrives in 1-7 days.
šŖšŗ EU warehouse, for most EU countries, parcel usually arrives in 1-7 days.
š¦šŗĀ AU warehouse,Ā for our Australia and New Zealand users, parcel usually arrives aroundĀ 1-7 days.
šØš³ CN warehouse,Ā for all countries, parcel arrives in 4-7 or 8-20 days,Ā please check below for details.
š Time Frame
This extended warranty covers your tracker for an additional year beyond the original 1-year warranty ā providing 2 years of total coverage from the original parcel delivery date.
ā Whatās Covered
Condition 1: Tracker not working and fails the one-hour test
If your tracker is not functioning and fails to run for at least one hour during testingāeven after following the recommended troubleshooting stepsāit is covered for replacement under the extended warranty.
Not sure how to perform the one-hour test? Please contact our support team and weāll send you a quick guide.
Condition 2: Tracker moves and passes the one-hour test, but still has tracking issues
If the tracker appears to work normally and passes the one-hour test, but your issue remains unresolved after applying our repair suggestions, it is also eligible for replacement.
Condition 3: Missing Accessories
Some users may not use the tracker right away and only realize accessories are missing after the standard 1-year warranty period.
With this extended warranty, we will resend the missing accessories via standard post shipping.
ā Whatās Not Covered
Battery aging or degradation
The battery is not covered under the extended warranty. Battery wear and reduced performance over time is considered normal and expected.
Note: Our standard 1-year warranty already includes battery coverage. The extended warranty only applies to the trackerās core functionality, not the battery after the first year.
š ļø How to Claim
To make a claim under your extended warranty, please contact our support team with:
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Your order number
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A description of the issue
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Any troubleshooting steps you've already tried
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A photo or video showing the problem (recommended)
We stand behind the NOMAD and are here to support you every step of the wayāunder the stars and beyond.
Ā