My Rotator is not charging?

Answer:

 

  1. Please make sure the Type C USB cable can work. Test by charging other devices with the cable you are using.
  2. Please make sure you are charging it through 5V 1A-2A.

This means, usually you can find information about its output written on your adapter or power bank, so if your adapter or power bank writes 5V 1A or 5V 2A about its output, it’s supposed to work for the Rotator then. Most Apple electronics’ chargers work too though they writes 5V 2.4A.

NOTES: Laptops or PCs may outputs above 5V, so DON’T charge with them.

credit: Thanks to Alex Gismo for the last pic.

  1. After checking all above, you still have problem with charging, please contact support@moveshootmove.com .